Qreta Management System is a complaint management platform built for Addis Ababa government institutions. It gives citizens a simple way to submit complaints against any government institution and track the progress of their case from start to finish. If a complaint is not resolved at the first level, the system automatically escalates it to a higher government institution until a resolution is reached.
Citizens register a complaint, attach a photo if needed, and submit it in seconds
Every complaint goes through a visible status flow so citizens always know where their case stands and what happens next.
Incoming complaints are automatically directed to the right government department based on the issue type.
If a complaint remains unresolved, it is automatically forwarded to a higher government institution for review.
If a resolution is still not met, citizens can escalate their case directly to a legal professional with one tap.
